Backend systems.Enterprise integrations.Production-ready engineering.
I’m Neha Gadodia. I build and support the backend systems that keep enterprise CRM running for leading Indian life insurance enterprises — SQL Server and Oracle backend logic, EDS integrations using XSLT/XML/JSON, and REST/SOAP APIs on the BusinessNext (CRMNEXT) platform.
Engineering behind enterprise CRM
I build and support the backend systems that keep enterprise CRM running for leading Indian life insurance enterprises. Over 4+ years at Acidaes Solutions, working on the BusinessNext platform (formerly branded CRMNEXT), I’ve developed and optimised SQL Server and Oracle backend logic, built EDS integrations using XSLT, XML and JSON, and delivered REST/SOAP API integrations connecting CRM systems to third-party enterprise platforms.
As primary developer on one major life insurance engagement, I’ve delivered 100+ change requests across CRM modules — from requirement analysis through deployment and production support.
I’m Microsoft Certified as an Azure Database Administrator Associate, and I’ve been building my AI-assisted development fluency through recent Generative AI training (Grade A, NSDC/Skill India).
Five areas that define how I ship
Backend & Database Engineering
Stored procedures, query optimisation and performance tuning across SQL Server and Oracle.
Integration Engineering
EDS / XSLT / XML / JSON data transformations, and REST & SOAP API design and validation (Postman, SOAP UI).
Delivery & Production Support
CI/CD deployments via Jenkins and Rancher, log analysis and troubleshooting via Kibana.
Documentation & Knowledge Transfer
Technical documentation and mapping sheets that support onboarding for new team members joining every month.
Stakeholder Collaboration
Working directly with business analysts, QA and client-side teams to translate requirements into working CRM enhancements.
BusinessNext / Acidaes Solutions · 4 yrs 9 mos
Progression through three roles on the BusinessNext (CRMNEXT) platform, based in Mumbai.
Senior Software EngineerCURRENT
Working across the BusinessNext platform (formerly branded CRMNEXT) for enterprise CRM implementations with leading Indian life insurance companies. I develop and maintain Oracle SQL and SQL Server scripts, stored procedures, and backend business logic supporting core CRM workflows, and design EDS integrations using XSLT, XML, and JSON to meet client-specific business requirements.
I build and validate REST/SOAP API integrations with external enterprise systems using Postman and SOAP UI, and analyse CRM integration logs in Kibana to diagnose issues and support production troubleshooting. I also coordinate CI/CD deployments using Jenkins and Rancher, and work to improve SQL query performance through indexing, refactoring, and execution-plan analysis.
As primary developer on a major life insurance client’s CRM modules, I lead end-to-end delivery from requirement analysis through deployment, having delivered 100+ change requests to date. I author technical documentation and mapping sheets that support onboarding for new team members joining on a monthly basis, and I deliver change requests spanning developer reports and EDS enhancements for enterprise clients.
Software Engineer
Rotated through core BusinessNext (CRMNEXT) development workstreams as part of structured post-graduate training, building foundational skills in SQL, CRM configuration, and integration design. Worked under the guidance of senior engineers on live CRM implementations, gaining hands-on exposure to stored procedures, EDS/XSLT-based data transformations, and REST/SOAP API testing using Postman and SOAP UI. Progressively took on more independent responsibility across modules, laying the groundwork for the client-facing delivery work in my current role.
Graduate Trainee
Supported BusinessNext (CRMNEXT) development and configuration tasks as part of an entry-level engineering internship. Built early proficiency in SQL and CRM platform fundamentals while assisting senior developers with data validation, basic script writing, and testing support across ongoing CRM projects. This role gave me my first exposure to enterprise software delivery practices, including working within Agile teams and following structured documentation and QA processes.
CRMNEXT delivery across four leading insurance clients
Backend, integration and production-support work delivered through Acidaes Solutions on the BusinessNext (CRMNEXT) platform.
SBI Life Insurance
- Develop and maintain Oracle SQL scripts, stored procedures, and backend business logic supporting CRMNEXT business workflows.
- Design and implement EDS integrations using XSLT, XML, and JSON based on SBI Life business requirements.
- Develop and validate REST/SOAP API integrations with external enterprise systems using Postman and SOAP UI.
- Analyse CRM integration logs using Kibana to identify issues, validate data flow, and support production troubleshooting.
- Coordinate CI/CD deployments using Jenkins and Rancher, ensuring smooth releases and minimal downtime.
Punjab MetLife Insurance
- Developed and optimised SQL Server stored procedures, SQL scripts, and backend business logic supporting CRM functionalities.
- Implemented EDS solutions using XSLT, XML, and JSON for complex data transformations and CRM integrations.
- Managed application deployments using Jenkins and Rancher, including build deployment and service management.
- Improved SQL Server query performance through indexing, query refactoring, and execution-plan analysis.
- Built and tested REST/SOAP API workflows using Postman and SOAP UI for third-party integrations.
Kotak Life Insurance
- Delivered major change requests spanning developer reports and EDS enhancements, improving reporting accuracy for business and operations teams.
- Developed stored procedures and RDL reports to ensure accurate, audit-ready functional output.
- Enhanced EDS parameter mappings to align with CRM data standards, reducing downstream mapping errors.
Tata AIA Life Insurance
- Served as primary developer leading end-to-end development across multiple CRM modules, from requirement analysis through deployment.
- Designed stored procedures, database objects, and integration components supporting core policy-servicing workflows.
- Built EDS workflows using XSLT, XML, and JSON to automate CRM policy processes and reduce manual data handling.
- Created and validated API payloads using Postman and SOAP UI to confirm end-to-end integration correctness prior to release.
- Authored technical documentation, mapping sheets, and unit test reports that improved knowledge transfer and reduced new-developer onboarding time.
Tools, platforms and practices
Databases
01Integration / EDS
02API Testing
03CRM Platform
04DevOps / Tools
05Cloud
06Practices
07AI / Gen AI
08Credentials
Microsoft Certified: Azure Database Administrator Associate
Generative AI Bootcamp (3-Day Intensive Program)
NSDC / Skill India Certified — Generative AI Program
Academic background
Master of Computer Applications (MCA)
Bachelor of Science in Information Technology (BSc IT)
Let’s build systems that scale.
Open to backend engineering, database engineering, integration engineering and enterprise software opportunities. The fastest way to reach me is email or LinkedIn.